eLABorate Topics

Hosted ByLona Small, Stephanie Whitehead, & Tywauna Wilson

Leadership and Technical Strategies for Medical Laboratory Professionals to excel inside and outside of the lab.

Episode 25: “How to Level Up Your Career, Get Seen, Recognized, and Promoted Using the ROI Methodology

In this episode of the Elaborate Topics Podcast, Lona discuss how lab leaders can Level up their careers get seen, recognized and promoted. She discussed

 1.   Importance of Demonstrating Impact:

·      Lab leaders often feel unrecognized for their work.

·      Demonstrating impact can help advance careers and open doors to new opportunities

2.    ROI methodology provides a framework for quantifying and showcasing lab leaders value through their contributions in projects that align with organizational objectives, therefore demonstrating their impact on their teams and healthcare as a whole.


·      Lona Small’s background in Healthcare MBA sparked interest in healthcare quality and process improvement

·      Realized the relevance of ROI methodology in demonstrating lab value beyond procurement and contracts


3.      Steps to Demonstrate ROI:

Step 1: Identify a project aligned with organizational objectives or career goals

Step 2: Understand project objectives and specific outcomes to be achieved

Step 3: Identify relevant metrics and key performance indicators (KPIs)

Step 4: Collect data related to metrics before and after the project

Step 5: Analyze data to assess changes and improvements resulting from the project

Step 6: Convert impact to financial terms to showcase tangible value

Step 7: Consider non-financial benefits (e.g., customer satisfaction, efficiency)

Step 8: Present findings through a concise and compelling report or presentation

Step 9: Discuss broader implications and alignment with organizational goals

Step 10: Seek feedback, address questions, and be open to learning and improvement

5. Quantifying Net Program Benefits:

Net program benefits include cost savings, revenue generation, improved outcomes, and avoided expenses.

•         Examples include reduced reagent expenses, increased test throughput revenue, decreased equipment maintenance costs, and avoidance of penalties.



Demonstrating impact through ROI methodology is crucial for lab leaders’ career advancement.

Start by prioritizing work aligned with objectives and use the 10-step process to showcase the value of projects.

If you need help demonstrating the ROI of your work and want to level up your career, reach out to me at lonasmall@lonasmall.com. We’re starting a new group of leaders who want to stand out and elevate their careers.


Call to Action

You can reach Lona Small directly at lonasmall@lonasmall.com 
 You can also catch Lona on LinkedIn under Lona Gordon Small and follow hashtag #YouAreAnEqualPartOfTheWhole.

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